At QECUPORA™, operated by Up Country, Inc., we want your order experience to feel simple from checkout through delivery.
This page explains how we prepare, ship, and track orders, along with estimated delivery times and important information for international customers.
How We Fulfill Orders
Our pet apparel collection may be shipped from different fulfillment locations depending on product availability, inventory levels, and the destination of your order.
Using multiple fulfillment points allows us to:
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Keep more styles available throughout the season
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Process orders closer to customers when possible
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Reduce unnecessary warehouse transfers
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Maintain consistent pricing across our collection
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Support a more efficient delivery network
Because products may leave from different facilities, items from the same order may occasionally arrive in separate packages.
Order Preparation Time
Before shipment, each order goes through processing, order verification, and packing.
Standard Processing
Please allow approximately 2–5 business days before your package is handed to the shipping carrier.
Busy Shopping Periods
During holidays, seasonal launches, promotional events, or unusually high order volumes, processing may require up to 6 business days.
Business days generally exclude weekends and recognized public holidays.
Shipping Charge
A flat shipping charge of:
$6.99 per order
may apply during checkout unless a different shipping promotion or offer is displayed.
Any applicable shipping charge will be shown before you complete payment.
Estimated Transit Times
Once an order has shipped, delivery time depends on the destination, selected fulfillment location, carrier operations, and local delivery conditions.
United States
Estimated delivery: 8–14 business days
Canada, United Kingdom & Australia
Estimated delivery: 10–16 business days
Other International Destinations
Estimated delivery: 14–21 business days
These delivery windows are estimates rather than guaranteed arrival dates.
Weather conditions, carrier delays, customs inspections, public holidays, or unusually high shipping volumes may occasionally extend delivery times.
Tracking Your Package
After your order has been dispatched, tracking details will normally be sent to the email address used at checkout.
Please keep in mind:
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Tracking may require 1–3 business days to display its first carrier update
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Scanning gaps can occur while a parcel moves between carrier facilities
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A temporary lack of tracking activity does not necessarily indicate that a package has stopped moving
We recommend allowing a short period for the carrier's system to refresh before contacting customer support.
International Delivery & Customs
International shipments may be subject to import requirements in the destination country.
Unless otherwise stated during checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.
This means the recipient may be responsible for:
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Customs duties
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Import taxes
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Local handling charges
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Other fees required by local authorities
These charges are determined by the destination country and are not controlled by QECUPORA™.
Customs inspections may also cause additional delivery delays.
We recommend reviewing the import rules applicable in your country before placing an international order.
Need to Change or Cancel an Order?
We begin preparing orders shortly after they are submitted.
If you notice an incorrect shipping address or would like to request a cancellation, please email:
Requests should be submitted within 12 hours after purchase whenever possible.
Please include your order number and the requested change.
Once an order has entered fulfillment or has already been shipped, we may be unable to:
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Change the delivery address
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Remove or replace products
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Cancel the shipment
Submitting a request within the stated window does not guarantee that a change can be completed, but we will review it as quickly as possible.
Package Arrived Damaged?
Please inspect your order after delivery.
If the package or product appears to have been damaged during transportation, contact us within 72 hours of delivery and provide:
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Your order number
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A description of the issue
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Clear photographs of the damaged product
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Photos of the shipping packaging when relevant
After reviewing the information, we will determine the appropriate resolution for eligible claims, which may include a replacement or other solution.
Please keep the original packaging until your claim has been reviewed.
Lost Shipments
Carrier networks occasionally experience unexpected disruptions.
If tracking indicates a significant delay, please allow the carrier's normal investigation period to pass.
If the shipping carrier officially confirms that a package has been lost in transit, please contact our support team.
For eligible confirmed-loss cases, we will review the order and arrange an appropriate resolution, which may include sending a replacement at no additional product cost.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please verify:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping arrangements before they can be sent again.
Multiple Packages
Depending on availability and fulfillment location, an order containing several QECUPORA™ products may arrive in more than one shipment.
If this occurs, separate tracking information may be provided for each package.
Receiving one item before another does not necessarily mean that part of your order is missing.
Shipping Support
If you have questions about processing, tracking, or delivery, our customer care team is available to assist.
When contacting us, please include your order number so we can locate your purchase more efficiently.
QECUPORA™
Operated by Up Country, Inc.
Email: service@qecupo.com
Thank you for choosing QECUPORA™. We are committed to getting your pet apparel order from our fulfillment network to your door as safely and smoothly as possible.