Effective Date: August 10, 2026

Welcome to QECUPORA™, operated by Up Country, Inc.

These Website Terms & Conditions govern your access to and use of our online store, website features, product pages, checkout services, customer support resources, and other related services collectively referred to as the “Services.”

Throughout these Terms, the words “QECUPORA™,” “we,” “us,” and “our” refer to Up Country, Inc. and the QECUPORA™ online store.

By visiting our website, placing an order, or otherwise using the Services, you agree to be bound by these Terms together with any policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the Services.

1. Eligibility to Use Our Store

By using QECUPORA™, you confirm that you are legally permitted to enter into transactions in your place of residence.

If you allow a minor under your supervision to access our website using your device or account, you are responsible for that use.

You agree not to use our store for any unlawful or unauthorized activity.

2. Account & Customer Information

Certain parts of our website may require you to provide information such as:

• Your name

• Email address

• Shipping address

• Billing information

• Payment details

• Account credentials

You agree that all information submitted to QECUPORA™ will be accurate, current, and complete.

If you create an account, you are responsible for safeguarding your login information and for activities performed through your account.

You should notify us promptly if you believe your account has been accessed without authorization.

Accounts may not be sold, transferred, or used for fraudulent purposes.

3. Product Information

We make reasonable efforts to present our pet apparel and accessories as accurately as possible.

Product pages may include information such as:

• Product photographs

• Colors

• Materials

• Measurements

• Fit guidance

• Features

• Pricing

• Availability

However, colors and visual details may appear differently depending on your screen, device settings, lighting, and display configuration.

Minor differences in texture, shade, stitching, or appearance may also occur between production batches.

QECUPORA™ may update product descriptions, specifications, pricing, or availability when necessary.

4. Availability of Merchandise

All products are offered subject to availability.

We reserve the right to:

• Limit quantities

• Remove a product from sale

• Modify product specifications

• Restrict sales in certain regions

• Discontinue merchandise

• Introduce new versions or collections

Availability shown on the website may change before an order is fully processed.

5. Orders & Acceptance

Submitting an order through our website constitutes an offer to purchase the products listed in your checkout.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to review, accept, limit, or decline an order when reasonably necessary.

An order may be declined or canceled for reasons including:

• Payment authorization failure

• Suspected fraud

• Incorrect pricing

• Inventory errors

• Invalid shipping information

• Unusual order quantities

• Product availability issues

If payment has already been collected for an order we cancel, the applicable amount will be refunded according to the original payment method.

6. Order Accuracy

Please review your cart carefully before completing checkout.

You are responsible for confirming that your:

• Product selections

• Quantity

• Shipping address

• Contact information

• Billing information

are correct.

Because orders may enter fulfillment shortly after purchase, changes or cancellations are not guaranteed once processing begins.

Please contact service@qecupo.com as soon as possible if you notice an error.

7. Personal Use

Products purchased through QECUPORA™ are generally intended for personal or household use.

Unless we provide written authorization, you may not purchase merchandise for unauthorized commercial resale, redistribution, or fraudulent marketplace activity.

We reserve the right to restrict unusually large or repetitive orders that appear inconsistent with normal consumer purchasing activity.

8. Prices, Promotions & Taxes

Prices displayed on our website may change from time to time.

The amount applicable to your order will generally be the price displayed during checkout when the purchase is completed.

Unless otherwise stated, prices may not include:

• Shipping charges

• Sales tax

• Customs duties

• Import taxes

• International handling charges

Discounts, promotional offers, coupon codes, and limited-time pricing may be subject to separate conditions.

Promotions may be modified or discontinued where permitted.

9. Payment

You agree to provide valid and accurate payment information when making a purchase.

Payments may be processed by third-party payment providers and financial institutions.

QECUPORA™ does not intend to directly retain complete payment card numbers after a transaction has been processed.

Your bank or payment provider may apply additional verification, authorization holds, or security checks.

For further information, please review our separate Payment & Checkout Policy.

10. Shipping & Delivery

Order processing and delivery estimates are provided for general guidance.

Actual delivery may be affected by circumstances such as:

• Carrier delays

• Weather

• Customs inspections

• Holiday periods

• Incorrect addresses

• Regional disruptions

• High shipping volumes

• Other events outside our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing complete and accurate delivery information.

Additional details can be found in our Shipping & Delivery Information page.

11. Returns & Refunds

Eligible purchases may be returned according to our current return policy.

Return eligibility may depend on factors including:

• Product condition

• Return timing

• Original packaging

• Product tags

• Proof of purchase

• Whether the item is excluded from returns

Pet apparel that has been worn, washed, altered, or otherwise used may not qualify for return where permitted by applicable law.

Please review our Returns, Exchanges & Refunds Policy for complete instructions.

12. Website Content & Intellectual Property

The QECUPORA™ website may contain materials including:

• Brand names

• Trademarks

• Product photography

• Graphics

• Product descriptions

• Written content

• Layouts

• Logos

• Design elements

• Videos

• Promotional materials

These materials are owned by, licensed to, or used with permission by QECUPORA™, Up Country, Inc., or applicable rights holders.

Except where legally permitted, you may not reproduce, republish, distribute, modify, scrape, sell, or commercially exploit our website content without appropriate authorization.

Personal, non-commercial browsing of the website is permitted.

13. Acceptable Use

You agree not to misuse our website or Services.

Prohibited conduct may include:

• Using the Services for unlawful purposes

• Attempting to gain unauthorized access to systems or accounts

• Introducing malware, malicious code, or harmful software

• Interfering with website functionality

• Collecting customer information without authorization

• Sending spam or fraudulent communications

• Impersonating another person

• Infringing intellectual property rights

• Using automated systems to disrupt or abuse the website

• Submitting intentionally false payment or shipping information

We may restrict or terminate access where misuse is reasonably suspected.

14. Third-Party Services

Our online store may rely on third-party providers for functions such as:

• Payments

• Website hosting

• Ecommerce infrastructure

• Shipping

• Analytics

• Advertising

• Customer communication

Third-party services may operate according to their own terms and privacy policies.

QECUPORA™ does not control independent third-party websites or services and is not responsible for their separate practices except where required by applicable law.

15. External Links

Our website may occasionally contain links to external websites.

These links may be provided for convenience, information, or functionality.

Visiting a third-party website is done at your own discretion. We encourage you to review the terms, privacy policies, and security practices of the external service before providing personal information or completing a transaction.

16. Customer Reviews, Suggestions & Submissions

You may choose to send us reviews, suggestions, ideas, comments, photographs, or other feedback.

By submitting content, you confirm that you have the right to provide it and that your submission does not unlawfully infringe another person's rights.

Unless otherwise agreed, feedback may be used to help us improve our products, customer experience, and Services.

We are not obligated to implement suggestions or provide compensation for unsolicited ideas.

17. Errors & Corrections

Despite reasonable efforts to maintain accurate information, our website may occasionally contain:

• Typographical mistakes

• Pricing errors

• Incorrect availability information

• Product description errors

• Promotional inaccuracies

• Technical issues

We reserve the right to correct information and make reasonable updates.

Where an error materially affects an order, we may contact you to provide updated information or cancel and refund the affected transaction where appropriate.

18. Service Availability

We aim to keep our website accessible and functional, but uninterrupted availability cannot be guaranteed.

From time to time, access may be affected by:

• Maintenance

• Software updates

• Technical failures

• Hosting issues

• Security incidents

• Network interruptions

We may modify, suspend, or discontinue parts of the Services when reasonably necessary.

19. Disclaimer of Warranties

To the extent permitted by applicable law, our website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always operate without interruption

• Every error will be immediately corrected

• All third-party services will remain available

• The Services will be free from every technical issue

Nothing in these Terms is intended to exclude consumer rights or warranties that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, QECUPORA™, Up Country, Inc., and their applicable affiliates, service providers, employees, or representatives will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website or Services.

Where liability cannot legally be excluded, it will remain subject to the protections provided by applicable consumer law.

Nothing in these Terms limits liability where doing so would be prohibited by law.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims or losses arising from your unlawful misuse of the Services, infringement of third-party rights, or material violation of these Terms.

This provision does not limit any mandatory consumer protections available to you.

22. Suspension or Termination

We may restrict, suspend, or terminate access to certain Services when reasonably necessary because of:

• Fraudulent activity

• Security concerns

• Abuse of the website

• Repeated violations of these Terms

• Legal requirements

Termination of access does not remove payment or other obligations that arose before termination.

23. Privacy

Your use of our website is also subject to our Privacy & Data Protection Policy.

That policy explains how personal information may be collected, used, shared, stored, and protected when you interact with QECUPORA™.

24. Applicable Law

These Terms will be interpreted according to applicable laws and regulations relevant to the transaction and jurisdiction involved.

Nothing in these Terms is intended to remove or reduce mandatory consumer rights that apply in your place of residence.

Where applicable law provides customers with rights that cannot be waived by contract, those rights remain unaffected.

25. Changes to These Terms

We may update these Terms periodically to reflect:

• Changes to our Services

• New store features

• Operational changes

• Legal requirements

• Policy updates

The latest version will be published on this page.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

Questions About These Terms?

If you need clarification regarding these Terms or another QECUPORA™ store policy, please contact our customer support team.

QECUPORA™
Operated by Up Country, Inc.
Email: service@qecupo.com

Thank you for visiting QECUPORA™ and reviewing the terms that govern your use of our store.